Privacy Policy

1. Introduction

TenantBuddy ("we," "us," or "our") operates a property management software platform that helps property managers, landlords, and tenants manage rental properties efficiently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

Personal Information

• Contact information (name, email address, phone number, mailing address)
• Account credentials (username, encrypted passwords)
• Financial information (bank account details, payment information)
• Property information (addresses, lease details, rental amounts)
• Tenant and landlord information as entered into the system
• Communication records within the platform

Technical Information

• IP address, browser type, and device information
• Usage data and platform analytics
• Log files and system performance data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and maintain our property management platform
• Account Management: To create and manage user accounts and profiles
• Communication: To send important notices, updates, and support communications
• Internal Analytics: To understand usage patterns and improve our services
• Customer Support: To provide technical support and respond to inquiries
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our platform (hosting, payment processing, email services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes
• Platform Users: Information may be shared between landlords and tenants as necessary for property management purposes

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, this includes:

• Account information: Until account deletion plus 7 years for tax and legal purposes
• Financial records: 7 years as required by Canadian tax law
• Communication logs: 3 years for support and legal purposes
• Analytics data: Aggregated and anonymized data may be retained indefinitely

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Secure data centers and backup systems

7. Your Rights

Under applicable Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Withdrawal of Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at hello@tenantbuddy.ca.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings, though this may affect platform functionality.

9. International Data Transfers

Your data is primarily stored and processed in Canada. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: